Last Updated: July 09 2025

1.⁠ ⁠Acceptance of Terms

 1.1 Agreement to Terms

By accessing, using, or engaging with any of the services, features, or content provided by us (referred to as the “Company”, “we”, “us”, or “our”), you (the “Client,” “Landlord,” “Tenant,” “User,” or “you”) agree to fully accept, without modification, these Terms and Conditions (referred to as “Terms”). These Terms constitute a legally binding agreement between you and us regarding the use of our website, services, platforms, and any associated content.

1.2 Discontinuation of Services

If you do not agree to these Terms, you must immediately discontinue the use of our services, website, or any other related content provided by us. Your continued access to or use of our website, services, or platforms following any modifications, updates, or amendments to these Terms shall constitute your acceptance of the revised Terms.

1.3 Incorporation of Additional Terms

By continuing to use our services, you also agree to be bound by all additional terms, policies, notices, or rules that we may make available in connection with specific services, which are incorporated into these Terms by reference. In some instances, specific services provided to you may have additional terms or conditions that will be provided to you separately. These terms will apply in addition to the general Terms and Conditions outlined here.

1.4 Amendments to Terms

We reserve the right, at our sole discretion, to amend, update, or modify these Terms at any time. Any changes made will take immediate effect upon posting to our website or any of our associated digital platforms. It is your responsibility to periodically review these Terms for any updates or revisions. Continuing to access or use our services after any such change will be deemed as your acceptance of the updated Terms.

1.5 Scope of Agreement

These Terms govern your use of our website, digital platforms, and all services provided by us, and outline the rights and responsibilities of both you (the Client) and us. Should you engage in any particular service, transaction, or contract, additional terms and conditions may apply to that specific service, transaction, or agreement, and you agree to be bound by those as well.

Scope of Services

Overview of Services

We offer a comprehensive suite of property-related services tailored to meet the diverse needs of our clients, whether they are individual landlords, corporate property investors, or property owners. Our services are designed to provide a seamless, professional experience, assisting with the full lifecycle of property management, from acquisition to sale. These services include, but are not limited to: Residential and Commercial Property Sales, Lettings Services (Tenant Placement and Leasing), Property Management Services, Advisory Services for Landlords and Investors, Property Valuations and Market Analysis.

Our team is committed to ensuring that your property investments are well-managed, compliant with relevant laws, and optimized for both tenant satisfaction and long-term profitability.

Property Sales

Our property sales services are designed to support clients through every stage of the property selling process, ensuring a smooth and successful transaction. These services include: Property Valuation: We provide expert valuation services based on current market conditions, property location, and comparable sales data. This ensures that your property is priced competitively and attractively for prospective buyers. Market Analysis: Our team conducts a thorough market analysis to understand current market trends and provide insights into the best-selling strategies for your property. Listing on Major Platforms: We will advertise your property on leading property platforms, including Zoopla, Rightmove, and other digital channels, to ensure maximum exposure to potential buyers. Negotiation of Offers: Our experienced negotiators work to secure the best possible offer for your property, liaising with buyers on your behalf to ensure that your interests are protected throughout the negotiation process. Management of Documentation: We handle all the documentation required for the sale process, including sales contracts, transfer deeds, and other legal paperwork, ensuring a smooth, legally compliant transaction.

Letting Services (Tenant Placement and Leasing)

We offer comprehensive letting services to assist landlords in renting their properties to responsible and reliable tenants. Our services include: Property Viewings: We organize and conduct property viewings, both physical and virtual, to showcase your property to prospective tenants. We ensure that each viewing is tailored to highlight the key features of the property. Tenant Referencing: Our team conducts comprehensive referencing checks on potential tenants, including employment verification, credit checks, previous landlord references, and Right to Rent checks to ensure compliance with UK immigration law. Drafting Tenancy Agreements: We prepare and execute clear, legally binding tenancy agreements, outlining all the rights and responsibilities of both parties, ensuring a secure rental relationship. Collecting Security Deposits: We collect and hold tenant security deposits in accordance with UK law, ensuring compliance with deposit protection schemes as required by the Tenant Fees Act 2019. Registration with Relevant Authorities: We ensure that tenants are properly registered with the relevant authorities, including the local council for council tax purposes and the tenancy deposit protection scheme.

Property Management Services

Our property management services are designed to relieve landlords of the day-to-day responsibilities of managing their properties while ensuring compliance with all regulatory requirements. Our services include: Rent Collection: We handle the collection of rent payments from tenants, ensuring that funds are paid on time and efficiently processed. We also send reminders to tenants regarding overdue rent and follow up on late payments. Regular Property Inspections: Regular property inspections are carried out to ensure that the property is being maintained in good condition by the tenant with written 30 day notice period. Inspections help to identify any maintenance issues or potential risks early on.  Maintenance and Repair Coordination: We manage any necessary repairs or maintenance work, from minor fixes to major renovations, ensuring that the property remains in good condition and complies with all health and safety regulations. Compliance Checks: We handle the organization of compliance inspections and ensure that required safety certificates (e.g., gas safety checks, electrical inspections, Energy Performance Certificates (EPC)) are up-to-date and in place. Tenant Liaison: We serve as the point of contact for tenants, handling any queries or issues that may arise during the tenancy. This helps to foster good relationships between landlords and tenants while resolving issues quickly. Legal Support: Our team provides legal support in cases of tenant disputes, non-payment of rent, or other tenancy-related legal matters. We work closely with legal professionals to ensure that all necessary steps are taken in accordance with the law.

Advisory Services for Landlords and Investors

Our advisory services are available to help landlords, property owners, and investors make informed decisions about their property portfolios. Our team of experienced property experts provides valuable insights and strategic advice in the following areas: Property Acquisition: We guide you through the process of acquiring new properties, offering advice on market trends, property location, and potential rental yields to ensure you make sound investment choices. Regulatory Compliance: We keep you updated on changing laws and regulations related to property ownership and management, ensuring that your properties are fully compliant with UK legislation. Tenant Relations: Our team offers advice on maintaining positive tenant relationships, including best practices for tenant communication, dispute resolution, and managing tenant expectations. Market Trends: We analyze market data to provide you with insights on current property trends, potential areas for investment, and advice on how to navigate shifting market conditions. Investment Strategy: We offer strategic advice on building and diversifying your property portfolio, optimizing rental income, and planning for long-term growth.

Property Valuations

Our property valuation services are available to give you an accurate estimate of your property’s market value. This service is essential for: Selling or Letting: Whether you’re selling or letting your property, our accurate valuations help you set the right price, ensuring that you attract the right buyers or tenants while maximizing returns. Portfolio Management: If you’re an investor, we can assist with portfolio management by providing regular valuations of your properties, ensuring that you are aware of any changes in value and helping you make strategic decisions based on up-to-date market data.

2.7 Custom Tailored Services

Our services are provided in accordance with individual agreements and may vary depending on the specific needs of each client or property. Any specific requirements, additional services, terms, and fees will be outlined and agreed upon in the individual Service Agreement. Our approach is flexible, allowing us to adapt our services to your unique needs, whether you are a first-time landlord or a seasoned property investor managing a large portfolio.

Client Responsibilities

As a client whether you are a property owner, landlord, tenant, or any other party utilizing our services you acknowledge and agree to the following responsibilities. These obligations are fundamental to ensuring the smooth and efficient operation of our services, as well as to maintaining a mutually beneficial relationship:

3.1 Providing Accurate Information

You are responsible for ensuring that all information you provide to us is complete, accurate, and up-to-date. This includes, but is not limited to, personal details, property specifics, financial information, and any other data required for us to provide our services. It is essential that this information remains accurate throughout the duration of our engagement. Personal Details: You must provide correct and current contact details, including your name, address, phone number, and email address. Property Information: You are responsible for providing accurate details regarding your property, such as its location, condition, tenancy status, and any other relevant information. Financial Information: Any financial data provided, including rent payments, security deposits, or payment history, should be accurate to prevent misunderstandings or issues with financial transactions.

You agree to inform us promptly of any changes that may affect the services we provide or the accuracy of the information you have supplied. This includes notifying us of any changes to the ownership of the property, changes in tenant status, or any alterations to the condition of the property. Failure to provide accurate or complete information may result in delays, complications, or the inability to deliver the services as agreed.

Compliance with Legal and Regulatory Obligations

You agree to ensure that your property complies with all applicable local, national, and international laws, as well as any regulations related to property ownership, tenancy, and safety. This includes, but is not limited to: Health and Safety Regulations: You must ensure that your property complies with health and safety laws, including gas safety, electrical inspections, fire safety measures, and any other local building codes. Tenancy Laws: You must comply with the terms outlined in tenancy law, including, but not limited to, the Housing Act 1988, the Rent Act 1977, the Tenant Fees Act 2019, and the Landlord and Tenant Act 1985. This ensures proper handling of deposits, rent agreements, tenant rights, and eviction procedures. Environmental and Housing Regulations: You are required to ensure that your property adheres to environmental standards such as energy performance certificates (EPCs) and other regulations that apply to the management and letting of property.

This responsibility also extends to ensuring that all relevant certificates, permits, and inspections are completed on time, properly documented, and up-to-date. Failure to do so may result in penalties, fines, or a breakdown in the relationship with tenants.

Maintenance and Repairs

As the property owner, you are primarily responsible for maintaining the property in a safe, habitable, and good condition. This includes addressing necessary repairs, ensuring regular property inspections, and maintaining compliance with safety standards. Your specific responsibilities include: Timely Repairs: You must ensure that any required repairs are carried out promptly. Whether the repair is due to wear and tear or other causes, you are responsible for either directly completing or funding the repair work. Property Access: You agree to provide access to the property for inspection, maintenance, and repair purposes as needed. We may arrange for access with the tenant in cases where work must be done within their tenancy period. Maintenance Responsibilities: Regular maintenance, including but not limited to, plumbing, electrical, heating systems, and structural repairs, remains your responsibility unless otherwise agreed upon in a management contract. Costs: You agree to cover any costs associated with necessary maintenance and repairs. These may be directly paid by you, or we may arrange payment from funds held in your property management account.

Should you engage us for property management services, we will coordinate the maintenance and repairs, but the ultimate responsibility for funding these remains with you unless specifically agreed otherwise.

Financial Obligations

You are required to pay all agreed fees, charges, and payments on time as per the terms outlined in your Service Agreement. This includes: Service Fees: Any fees associated with property management, sales, lettings, or advisory services must be paid promptly to avoid disruption in the services we provide. Payment Timeliness: You are required to ensure that adequate funds are available for payment processing and that all payments are made by the deadlines outlined in the Service Agreement. Delays in payment can lead to additional charges, including late payment fees and interest. In the event of non-payment, we reserve the right to: Charge interest on overdue amounts at a rate of 8% above the Bank of England base rate (or as allowed by law). Suspend or terminate services, including property management, lettings, or advisory services, until payment is made.

We will notify you in advance of any overdue payments and work with you to resolve the issue. However, failure to resolve payment issues in a timely manner may result in the suspension of services.

Communication

Effective communication is key to maintaining a smooth, professional relationship. You agree to: Prompt Responses: Respond promptly to any communications from us, whether via email, phone, or letter. This includes responding to requests for information, updates, or documentation required for the delivery of services. Timely Action: You agree to act on any instructions, requests, or notifications provided by us in a timely manner. This may include providing necessary documentation, completing forms, or making decisions related to the management or sale of your property. Transparency: Communicate any changes or concerns that may affect the services we are providing. This includes notifying us of any issues with tenants, repairs, property conditions, or financial matters.

By maintaining open lines of communication, both parties can ensure that all services are delivered efficiently and that any issues are addressed quickly and effectively.

4.⁠ ⁠Fees, Payments & Financial Protocols

Our fees for various services will be clearly outlined in the Service Agreement, which will detail the costs associated with our services, payment terms, and any additional charges that may apply. Some fees may include, but are not limited to: Property Management Fees: Typically, a percentage of the gross monthly rent collected, which covers the ongoing management of your property. Letting Fees: These may include tenant placement fees, referencing fees, and contract administration fees. Sales Fees: These may include a percentage of the sale price for successfully completed sales transactions. Maintenance and Repair Charges: Charges for any maintenance or repairs that are not covered by the standard management fee will be invoiced separately. You agree to pay all fees within the timeframe specified in the Service Agreement or as otherwise invoiced. Late payments may result in additional charges or the suspension of services. In cases where payments are not made as agreed, we reserve the right to take legal action to recover outstanding fees.

Types of Fees

The fees associated with our services will vary depending on the specific services requested. These will be clearly communicated in the Service Agreement, but generally include, but are not limited to, the following: Property Management Fees: These fees are typically a percentage of the gross monthly rent collected for the property under our management. This fee covers the ongoing management of your property, including tenant liaison, rent collection, inspections, and coordination of maintenance. Letting Fees: For services related to tenant placement, the following fees may apply: Tenant Placement Fees: Charged for successfully finding and placing a tenant in your property. Referencing Fees: For conducting tenant background checks, credit checks, and references. Contract Administration Fees: For drafting and executing the tenancy agreement. Sales Fees: If you engage us to assist with property sales, a percentage of the sale price may be charged for successful transactions. This fee covers marketing, negotiation, and transaction management. Maintenance and Repair Charges: Any costs related to maintenance or repairs outside of the standard management service will be charged separately. These charges will be invoiced to you on a case-by-case basis.

You agree to pay all fees within the timeframe specified in the Service Agreement or as otherwise invoiced. Late payments may incur additional charges, and failure to make timely payments may result in the suspension of services. In cases where payments are not made as agreed, we reserve the right to take legal action to recover outstanding fees.

Payment Methods

We offer multiple methods of payment to suit your preferences. The available payment options are: Bank Transfer: Payments can be made via direct bank transfer to our designated account. Bank details will be provided with each invoice for your convenience. Credit/Debit Card Payments: We accept payments made through major credit and debit cards, processed securely via a third-party payment processor (such as Stripe). Online Payment Platforms: We also accept payments through recognized online payment platforms such as PayPal, Stripe, or any other third-party services we may designate from time to time. Cryptocurrency Payments: To keep pace with modern financial trends, we accept payments in cryptocurrency. We currently accept several popular cryptocurrencies, including: Bitcoin (BTC), Ethereum (ETH), Stablecoins such as USDT (Tether), among others.

Clients who opt to pay via cryptocurrency may be eligible for a discount of up to 13% on the total invoice amount. The exact discount will depend on the type of cryptocurrency used and prevailing market conditions at the time of the transaction. Please note that cryptocurrency transactions may take longer to process than traditional payment methods, and it is your responsibility to ensure that the correct wallet address is used when making payments.

Invoices will be issued regularly, with payment due within 30 days from the date of the invoice. Any overdue payments will incur interest at a rate of 8% above the Bank of England base rate (or as permitted by law), and we may impose administrative fees for overdue payments.

Payment for Services

Payment for our services is due as specified on the invoice or outlined in your Service Agreement. For certain services, we may require payment upfront, or in installments based on the terms agreed in your contract. Invoices may be issued: In Advance: For certain services that require prepayment. On a Recurring Basis: For ongoing property management services or long-term agreements.

It is essential that all payments are made within the stipulated timeframes to ensure the uninterrupted delivery of services. Failure to adhere to payment deadlines may result in delayed services or additional fees.

Late Payments

In the event that a payment is not received within the 30-day period specified in the invoice, the following will apply: Interest Charges: Overdue amounts will accrue interest at the rate of 8% above the Bank of England base rate, or as otherwise permitted by law. Suspension of Services: We reserve the right to suspend services, including property management, tenant placements, or other services, until payment is made in full. This may include suspending access to platforms, services, or any other benefits you may be receiving. Legal Action: In cases where payments are not made as agreed, we may take legal action to recover the outstanding balance. This includes the potential for further costs incurred by you for debt collection.

Failure to make timely payments may also impact any future agreements or services, and you may be required to settle outstanding balances before resuming any further business with us.

Refunds and Disputes

If you believe a charge has been made in error or you wish to dispute an invoice, you must notify us within 10 business days from the date of the invoice. Once notified, we will review your concern and work with you to resolve any discrepancies. Refunds: In the event that a refund is issued, it will be processed in the same manner as the original payment method, unless otherwise agreed. Please note that refunds may take up to 30 days to process. Dispute Resolution: We encourage clients to contact us promptly to address any billing issues. Disputes should be raised in writing (via email or formal letter) and will be reviewed thoroughly. We are committed to resolving issues in a fair and efficient manner.

5.⁠ ⁠Property Management Services

We are committed to providing comprehensive property management services, ensuring that your property is well-maintained, legally compliant, and generates the maximum return on your investment. Our services include, but are not limited to, the following:

Rent Collection

We will collect rent payments from tenants on your behalf and remit the funds to you in a timely manner, typically on a monthly basis. Our rent collection services also include: Overdue Payment Reminders: We will send reminders to tenants for any overdue payments to ensure prompt settlement. Recovery of Outstanding Amounts: In the event of non-payment or delayed payments, we will take appropriate action, including contacting tenants and pursuing legal steps, if necessary, to recover any outstanding amounts. Tenant Payment Records: We maintain detailed records of all rent payments, which are available to you upon request.

Property Inspections

We conduct regular property inspections to ensure that the property is maintained to a high standard. The key aspects of this service include: Scheduled Inspections: We will perform periodic inspections of the property to assess the condition of the property and check for any maintenance or repair needs. Early Identification of Issues: Our inspections help identify potential issues before they become serious problems, helping you avoid costly repairs in the future. Inspection Reports: After each inspection, we will provide you with a detailed report that includes any recommendations for maintenance or improvement. Tenant Notification: Tenants will be given adequate notice of the scheduled inspections, and you may attend the inspection if you wish.

Maintenance & Repairs

To ensure that your property remains in optimal condition and complies with safety regulations, we will manage all maintenance and repair needs, including: Routine and Emergency Repairs: We will coordinate both routine maintenance and emergency repairs. This ensures that any issues affecting the habitability or safety of the property are dealt with swiftly. Contractor Management: We work with trusted contractors and service providers to ensure that repairs are completed to a high standard at competitive rates. Maintenance Requests: Tenants can submit maintenance requests, which we will address promptly, ensuring minimal disruption to the tenancy. Cost Management: We will notify you of any repair costs and obtain your approval for any major repairs or improvements before proceeding.

Legal Compliance

We take our responsibility for ensuring legal compliance very seriously and ensure that your property adheres to all necessary regulations. Our legal compliance services include: Safety Certifications: We will ensure that the property meets all necessary legal requirements, such as obtaining and renewing gas safety certificates, electrical inspections, and any other required safety certifications. Energy Performance Certificate (EPC): We will ensure that the property has a valid EPC, which is required by law when renting out a property. Regulatory Compliance: We ensure that all aspects of the tenancy, including Right to Rent checks, deposit protection, and licensing requirements, are fully compliant with UK law. Record Keeping: We maintain all necessary documentation and records to demonstrate compliance with legal requirements, which are available for review upon request.

Tenant Communication

As the intermediary between you and your tenants, we handle all communication with tenants throughout the tenancy. Our tenant communication services include: Tenant Queries and Complaints: We act as the first point of contact for tenants regarding any issues or concerns they may have. We work to resolve problems quickly and professionally to maintain a positive landlord-tenant relationship. Rent Increases and Renewals: We handle any rent increases, ensuring that they are communicated in accordance with legal requirements. Additionally, we manage tenancy renewals, ensuring both you and your tenants are kept informed of the process. Notices and Legal Requirements: We ensure that all legal notices, including those relating to the end of a tenancy, rent increases, or other important issues, are issued on time and in compliance with the law. Tenant Liaison: We manage the ongoing relationship with your tenants, helping to maintain a smooth tenancy and addressing any concerns promptly.

Additional Services

We may also offer bespoke services based on your individual needs, including: Property Marketing: We help you market your property to prospective tenants through a range of channels, ensuring your property is seen by a wide audience. Tenant Placement: We conduct thorough tenant referencing, including credit checks and employment verification, to ensure we place reliable tenants in your property. Investment Advice: We can offer strategic advice on how to maximize the return on your property investment, whether through renovations, re-letting strategies, or optimizing rent levels.

Sales and Lettings Services

In addition to our comprehensive property management services, we offer a full range of Sales and Lettings services to help you maximize the value and return on your property investment. Our approach is designed to cater to both landlords looking to let their properties and property owners seeking to sell. The following services are included:

Marketing the Property

We ensure that your property is presented in the best possible light to attract the right tenants or buyers. Our marketing strategy includes: Online Listings: We list your property on major property platforms to ensure it reaches a broad audience of potential tenants or buyers. These platforms include: Zoopla: One of the UK’s largest property websites, reaching a wide audience of potential tenants and buyers. Rightmove: The UK’s number one property website, giving your property maximum exposure to people actively searching for properties. OpenRent: A popular platform for direct landlord-tenant lettings, ensuring quick and easy rental opportunities. Other Platforms: We also list on additional online platforms, as appropriate, including PrimeLocation, OnTheMarket, and other specialized property websites. Print Advertising: We utilize local and national print media to increase visibility for your property, including brochures and listings in property magazines. Social Media Marketing: We leverage social media platforms like Facebook, Instagram, and LinkedIn to generate buzz and attract leads from a wider demographic. Direct Mail: We may also send targeted direct mail to potential clients in specific locations, further enhancing your property’s exposure.

We will collaborate with you to create high-quality property listings, including professional photos and detailed descriptions, that highlight the best features of your property.

Tenant/Buyer Sourcing

We use a thorough screening process to find the right tenants or buyers for your property. This includes: Background Checks: We conduct comprehensive background checks on potential tenants or buyers, ensuring they are financially responsible and suitable for your property. These checks may include: Credit Checks to assess financial stability. Employment Verification to confirm their ability to pay rent or meet mortgage obligations. Previous Landlord References to confirm their rental history and behavior as tenants. Buyer Suitability: For sales, we pre-qualify buyers to ensure they have the financial means to proceed with the purchase.

Our goal is to find reliable and responsible tenants or buyers who will treat your property with respect and fulfill their financial obligations.

Contract Drafting & Negotiation

Once we have sourced a suitable tenant or buyer, we handle all the legal and contractual aspects, including: Drafting Tenancy Agreements or Sale Contracts: We ensure that all necessary documentation is accurately prepared, covering every aspect of the tenancy or sale. Contract Negotiation: We manage the negotiation process on your behalf to secure favorable terms. Whether it’s rent, sale price, or specific clauses, we work to ensure the terms are aligned with your goals and protect your interests.

We are committed to making the contract process as smooth and straightforward as possible, with all necessary legal protections in place.

Tenant Placement

We ensure that the transition into your property is smooth and hassle-free for both you and your tenants. Our tenant placement services include: Property Handover: We manage the process of handing over the property to the tenant, ensuring that everything is in order. Key Exchange: We facilitate the exchange of keys and provide the tenant with all necessary information regarding the property. Documentation Signing: We ensure that all tenancy agreements are signed, and that the tenant is aware of their responsibilities and obligations under the agreement. Deposit Registration: In compliance with UK law, we register the tenant’s security deposit in a government-backed deposit protection scheme. This ensures that both you and the tenant are protected during the tenancy.

Termination of Agreement

Standard Termination

Either you or we may terminate the Service Agreement by providing 30 days’ written notice. Notice of termination must be delivered in writing via email or post to the relevant party, and the termination will take effect 30 days from the receipt of such notice. Upon termination: Outstanding Fees: All fees and payments due for services rendered up until the termination date must be settled in full. Unfinished Matters: Any outstanding tasks, including the completion of property sales, lettings, or management services, must be resolved to the satisfaction of both parties before the termination is fully processed.

Immediate Termination

We reserve the right to immediately terminate the agreement without prior notice in the event of: Breach of Contract: Any material violation of the terms of the agreement by you, including but not limited to non-compliance with legal obligations, failure to pay fees, or failure to provide accurate or truthful information. Non-Payment: If you fail to make payments as agreed, including overdue invoices or any outstanding fees. Legal Violations: If you or your property are found to be in violation of any applicable laws or regulations, which may include failure to maintain the property according to required standards or engaging in illegal activity.

Upon immediate termination, all outstanding amounts will become immediately due, and any ongoing services will cease.

Property Under Management

In the event that your property is under management at the time of termination: Transition Support: We will provide assistance to ensure a smooth transition, including but not limited to assisting in finding a new property manager or facilitating the sale or re-letting process. End of Service Obligations: We will continue to fulfil our obligations to you up until the date of termination. This includes completing any ongoing maintenance or inspections and managing tenant relationships as needed.Transfer of Records and Documents: Any relevant documents, records, and financial reports related to the property under management will be transferred to you or your designated representative at the termination of the agreement.

Liability and Indemnity

Indemnification

You agree to indemnify and hold harmless our company, its employees, agents, contractors, and affiliates from any and all claims, damages, losses, liabilities, or expenses (including but not limited to legal fees) arising from any act, omission, or failure on your part that causes a breach of these Terms. This indemnity applies to situations including, but not limited to: Failure to Maintain Property: Any damage or loss resulting from your failure to maintain your property in a safe and habitable condition, as required by law or contractual agreements. Misrepresentation of Property Details: Any loss or damage caused by the inaccurate or misleading information provided regarding the property (e.g., false details about the property’s condition, amenities, or legal compliance). Non-Compliance with Regulations: Any claim arising from your failure to comply with applicable laws, safety regulations, and tenancy requirements.

You agree that this indemnification obligation extends to both direct and indirect losses, and that it is your responsibility to rectify any issues that may cause claims, disputes, or damages.

Exclusion of Liability for Unforeseen Events

You acknowledge and agree that we are not liable for any loss or damage resulting from unforeseen events or circumstances beyond our control, including but not limited to: Acts of God: Natural disasters such as floods, earthquakes, hurricanes, or other extreme weather conditions. Fires, Civil Unrest, or Terrorism: Any damage or interruption caused by fires, riots, civil disturbances, terrorism, or other politically motivated events. Third-Party Failures: Any failure by third parties such as contractors, suppliers, or utility companies to perform their obligations or services (e.g., delays in maintenance, utility disruptions).

While we will use reasonable efforts to manage and mitigate risks, you understand that some risks especially those arising from external and uncontrollable factors are beyond our control.

8.3 Limitation of Liability

Our total liability for any claim arising from or in connection with the services we provide will not exceed the amount of fees paid by you for the specific service giving rise to the claim during the 12-month period preceding the event that caused the liability.

We will not be held liable for any indirect, special, consequential, or punitive damages, including loss of profit, business interruption, or reputational damage, arising from any failure or breach of the agreement.

Privacy and Data Protection

9.1 Commitment to Data Protection

We are committed to protecting your personal data and respecting your privacy. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, to ensure that your personal information is processed fairly and lawfully. This section explains how we collect, use, store, and protect your personal data.

Data Collection

We collect personal data from you when you engage with our services, including, but not limited to, the following types of information: Personal Information: This includes information such as your name, address, phone number, email address, date of birth, and payment details. Property Details: Information about the property you own or rent, including its location, condition, and any relevant legal details such as mortgage information, insurance coverage, compliance certificates, and property-specific regulatory data. Tenant and Buyer Information: For property lettings and sales, we may collect information about prospective tenants or buyers, including background checks, references, and financial details to ensure suitability for tenancy or purchase. Communication Records: We may keep records of communications between us, including emails, phone calls, and written correspondence related to the services we provide.

Use of Data

We use your personal data for the following purposes: Providing Services: To deliver the services outlined in our agreement, including property management, sales, lettings, and legal compliance. Communication: To respond to your queries, provide updates, and manage requests regarding your property or account. Legal and Regulatory Compliance: To ensure that we comply with applicable legal and regulatory requirements, including those related to property safety, tenancy laws, and financial transactions. Marketing and Updates: With your consent, we may use your data to send you relevant marketing materials or updates about services that may be of interest to you. You can opt out of these communications at any time. Payment Processing: To manage payments for services provided, including invoicing, payment reminders, and any financial or transactional matters related to our services.

Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We implement the following security measures: Encryption: All sensitive data, including payment details, is encrypted using industry-standard encryption methods to ensure security during transmission. Access Control: Only authorized personnel have access to your personal data, and access is restricted based on the needs of specific roles. Data Retention: We retain your personal data for as long as it is necessary for the purposes outlined in this agreement or as required by law. If you choose to terminate our services, we will retain your data for a period of time to fulfill legal or regulatory obligations.

Sharing of Data

We may share your personal data with third parties in the following circumstances: Service Providers: We may engage third-party contractors or service providers (e.g., payment processors, maintenance contractors) to assist with the delivery of services. These providers are required to comply with data protection laws and only process your data as necessary to perform their services. Legal Obligations: We may disclose your personal data if required by law or if we believe such action is necessary to comply with a legal process or protect our legal rights. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the privacy practices in place at the time.

Your Data Protection Rights

As a data subject, you have the following rights under the GDPR: Right to Access: You have the right to request a copy of the personal data we hold about you. Right to Rectification: You can request that we correct any inaccurate or incomplete personal data. Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal obligations). Right to Restrict Processing: You can ask us to limit the processing of your personal data in certain circumstances. Right to Data Portability: You can request a copy of your data in a structured, commonly used format to transfer it to another organization. Right to Object: You can object to the processing of your personal data in certain situations, including direct marketing. Right to Withdraw Consent: Where we rely on your consent for processing data (e.g., marketing), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

9.7 Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings, and more information about how we use cookies can be found in our Cookie Policy.

9.8 Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Property Availability and Booking Process

10.1 Availability of Properties

It’s important to note that properties may be advertised for sale or let while still occupied by tenants. In these cases, the availability date listed in the property description may be subject to change, particularly if a tenant decides to extend their tenancy, or the landlord opts to renew the lease agreement. This can happen for various reasons, such as tenants deciding they would prefer to stay longer or offering the landlord a higher rent.

In any case, we will make every effort to promptly inform you of any changes in availability as soon as we become aware of them. Should this situation occur after you’ve placed a holding deposit or made any commitment to rent or purchase, we will provide you with options for resolving the matter. These options may include a full refund of any deposits you have paid or assisting you in finding alternative properties that meet your requirements.

While we strive to keep all listings up to date and accurate, there can occasionally be unforeseen circumstances that lead to changes in availability after a property has been advertised. For instance, a tenant may not be aware that their contract extension is imminent, or a landlord might decide to delay the sale of the property due to market conditions. In any event, we will do our best to keep all affected parties informed and make the transition as smooth as possible.

Additionally, while we take steps to ensure that all information provided on property listings is accurate, there may still be occasional discrepancies, such as changes in availability that occur after the advertisement is published. Please note that we are not liable for any inconvenience or losses incurred due to such unforeseen events. However, we are committed to resolving any issues promptly and to the best of our ability.

10.2 Off-Plan Lettings

Off-plan lettings refer to properties that are not yet available for immediate occupancy. These properties may still be occupied by tenants, or the completion of renovation works or maintenance may be pending. In these instances, a holding deposit must be paid to secure the property for future rental. This deposit is an assurance to the landlord that the property will be held until it is ready for occupancy. However, it’s important to note that the property may remain listed on the market until the holding deposit is officially received.

Once a holding deposit is placed, the property will no longer be shown to other prospective tenants, and the landlord will be asked to reserve the property exclusively for your use. If, for any reason, you choose to withdraw from the reservation, or if the property becomes unavailable due to unforeseen circumstances, we will refund the full amount of the holding deposit in accordance with the terms outlined in your Service Agreement.

If you decide to go forward with the tenancy, the holding deposit will be applied toward your first month’s rent, reducing the total amount due upon move-in. The terms surrounding the handling of holding deposits will be clearly stated in your Service Agreement, ensuring transparency and clarity in the booking process.

10.3 Holding Deposits and Property Reservations

The concept of a holding deposit is designed to ensure that a property is reserved for you and is not let to another prospective tenant. A holding deposit typically amounts to one week’s rent, but this can vary depending on the property’s rental rate or other agreed-upon terms. The holding deposit serves as a sign of serious intent and ensures that the property is held for you while the necessary checks and paperwork are completed.

Until the holding deposit is received and confirmed, the property will remain available for other parties to make an offer. In the event that another prospective tenant places a holding deposit for the same property before yours, you will receive a full refund of your deposit, and the property will be secured by the other party. However, once the holding deposit is paid and confirmed, we will apply it towards your first month’s rent, and the property will be considered reserved for you. It’s important to understand that the holding deposit is refundable, subject to the terms outlined in the agreement, but if you withdraw from the rental agreement after the deposit has been paid, the deposit may be forfeited. This is typically the case if you decide not to proceed with the tenancy or fail to provide the necessary documentation within the specified timeframe.

10.4 Refunds for Unavailability

In the unlikely event that the property you’ve reserved becomes unavailable due to circumstances outside of our control, such as the current tenants choosing to stay longer than expected or other unforeseen factors, we will ensure that you are fully compensated. Any holding deposit you’ve paid will be refunded in full. We will notify you as soon as possible and offer assistance in finding an alternative property that meets your needs.

If you decide to withdraw from the booking due to the unavailability of the property, we will work with you to explore other suitable options, which may include offering you a similar property that is available for immediate occupancy. In some cases, we may also provide you with credit towards a future booking as a goodwill gesture for any inconvenience caused. We understand that these situations can be frustrating, and we are committed to minimizing any disruptions to your search for the perfect property.

Listing and Reference Issues

11.1 Advertising and Listings

At times, it may be necessary to temporarily remove a property listing from online platforms like Zoopla, Rightmove, or OpenRent due to various issues. These could include problems with tenant references, disputes between tenants and landlords, or system errors on the platform that prevent accurate listing information. While this may cause a temporary inconvenience, we will always work quickly to resolve the issue and ensure that the property is re-listed with the correct information.

It’s important to note that the process of resolving such issues can vary in complexity. For example, if there are tenant disputes, we may need to wait for the resolution of the issue before proceeding with re-listing. In these cases, we will communicate clearly with you about the expected timeframes for resolving the issue and ensure that the property listing is updated once everything is cleared up.

Should any listing be temporarily unavailable, it will not affect your ability to secure the property once it is live again. Our team will keep you informed of any progress regarding the property’s availability, and once the listing is reinstated, you will be able to continue with the reservation process.

11.2 Tenant Reference Failures

Tenant referencing is a crucial part of the tenant selection process, and we make every effort to ensure that all prospective tenants meet the necessary criteria. In the event that a prospective tenant fails the referencing process, we will update the property listing accordingly, indicating that the property is once again available for rent.

If a tenant fails to meet the referencing requirements, we will notify you immediately and discuss potential next steps. For instance, we may suggest restarting the search for a new tenant or reviewing other applicants who have been successfully referenced.

We are committed to ensuring that only financially responsible tenants are placed in your property. The referencing process typically includes credit checks, verification of employment and income, and references from previous landlords. In some cases, if an applicant does not pass the referencing process, we may offer them an opportunity to resolve the issue, such as providing a guarantor or increasing their deposit.

Payments and Account Verification

12.1 Payment Methods

To ensure secure and efficient transactions, payments for rent, property-related charges, or other fees should always be made through our verified payment channels. These include bank transfers and other approved electronic payment methods. By using these verified channels, both tenants and landlords can be assured of the safety and security of all transactions.

Upon receiving a payment, we will issue a receipt that provides confirmation of the transaction. This receipt serves as proof of payment and can be used for record-keeping and reconciliation purposes. For tenants, it is important to set up a monthly direct debit to ensure timely and automatic payments. This helps avoid the risk of late payments, which could result in penalties or further action as outlined in the Service Agreement.

12.2 Payment Prior to Key Release

Before the keys to a property are released to tenants, the required rent and any associated fees must be received in full. We understand that moving into a new home is an exciting time, but it’s important to ensure that all payments are made in advance to avoid any delays in handing over the keys. This policy ensures that the financial aspects of the agreement are settled before tenants take possession of the property.

In cases where payments are not made on time, we reserve the right to delay or withhold the key handover until the outstanding balance is settled. This ensures that the landlord receives the full payment they are entitled to and helps avoid any future disputes over missed or delayed payments. It’s important that tenants are aware of the payment due dates and make timely payments to avoid any disruptions in the move-in process.

12.3 Communication and Contact Information

12.3.1 Source of Contact Information

When you engage with our services, it’s important to acknowledge that your contact information may be sourced from a variety of marketing channels or platforms. These include but are not limited to well-known platforms such as Google, OpenRent, Zoopla, Rightmove, YouTube, or other online property websites where you may have shown an interest in our properties or services.

These platforms often allow users to make inquiries, express interest in specific properties, or register for updates about available listings. When you engage with our advertisements or respond to our marketing efforts through these platforms, your contact information may be captured for the purpose of reaching out to you regarding available properties, new listings, or other relevant offers. In addition, your contact details might be collected when you directly submit inquiries via our website or email or through other online forms.

We also use internal marketing campaigns where your data may be obtained to notify you about new listings, special promotions, or upcoming properties that align with your interests. For instance, if you’ve previously shown interest in a two-bedroom flat, we might contact you when similar properties become available. By reaching out to you via email, SMS, or phone call, we aim to keep you informed of opportunities that fit your property needs. Rest assured, we use these platforms responsibly and respect your privacy throughout our interactions.

Your details may also be shared with our agents, contractors, or other third parties who are involved in delivering the services you have requested. If you prefer not to be contacted in this way, you can always opt out by notifying us directly.

12.3.2 Request for Information

If at any time you have questions or concerns about how we obtained your contact information, or if you would like further details about the services we offer, please don’t hesitate to reach out to us. We are committed to ensuring that you are fully informed about your rights and the ways in which your personal data is used.

Our customer service team is always available to assist with any inquiries regarding our service offerings, the data collection process, or how we handle your personal information. Whether you want to inquire about a property, request clarification on an agreement, or ask how your data is being stored and protected, we are here to help.

Moreover, if you have any concerns about how we communicate with you, or if you want to modify your contact preferences, feel free to let us know. We respect your privacy and will honor your request to stop receiving marketing communications, change your contact details, or modify the preferences for the types of services you wish to hear about. If there are any discrepancies in how we manage your information or if you have further concerns, we will ensure that we resolve them promptly.

We take pride in making sure that your personal information is handled securely and responsibly, in accordance with all applicable data protection laws. If you need any additional information about the storage or processing of your data, please feel free to contact us directly.

12.4 Legal Protections for Tenants

12.4.1 Tenant Rights

As a tenant, once you’ve moved into a property and your tenancy agreement is in effect, you are fully protected under UK tenant law. This legal framework provides comprehensive protection to tenants, ensuring that they are treated fairly and that their rights are respected throughout the tenancy.

One of the most critical aspects of tenant rights is the prohibition against landlords asking tenants to vacate a property without following a legal process. For example, landlords cannot evict tenants simply because rent is late or withheld without first initiating the proper legal procedures. In most cases, this process involves providing a formal notice to the tenant and following specific steps outlined in the law before seeking a court order for eviction.

Additionally, tenants are entitled to live in a property that is safe and habitable. This means that landlords must maintain the property in good repair and ensure it complies with all health and safety regulations. Tenants can request repairs and improvements, and landlords must address them within a reasonable timeframe.

The protections provided by UK tenant law ensure that tenants have a secure, stable living environment. They cannot be unfairly displaced or evicted without proper justification and legal procedure. This gives tenants peace of mind knowing that they have legal recourse if they face unjust actions from their landlord.

12.4.2 Eviction Process

If an eviction becomes necessary whether due to non-payment of rent, breach of the tenancy agreement, or other valid reasons the landlord must follow a strict legal process. This typically involves serving the tenant with formal notice, such as a Section 21 or Section 8 notice, depending on the circumstances of the eviction.

Once the notice is served, and if the tenant does not vacate the property voluntarily, the landlord can apply to the court for a possession order. This requires a hearing where both the tenant and landlord will have the opportunity to present their case. The court will then decide whether eviction is justified and issue an order for the tenant to leave. Importantly, UK law strongly protects tenants against unfair eviction, ensuring that tenants cannot be forced out without due process.

In addition, tenants are entitled to challenge any eviction attempts they believe to be unlawful. For instance, if a tenant believes that the eviction is based on retaliatory reasons, such as complaints made about the property’s condition, they can argue this before the court. The process ensures fairness and transparency, and tenants can seek legal advice or assistance if they believe their rights are being violated.

In summary, the eviction process is designed to protect tenants’ rights while ensuring that landlords can reclaim their property if necessary, but only through proper legal channels.

Landlord Account and Fund Protection

13.1 Funds Protection and Security

We take the security of funds paid for rent, deposits, or other charges very seriously. All client funds are securely held in a designated client account, in full compliance with UK financial regulations. This ensures that your money is protected and segregated from our operational funds, meaning that the funds can only be used for the specific purposes for which they were paid.

We act as a trusted intermediary between you and the landlord to ensure that all transactions are properly handled. Whether you are making a rental payment, paying a deposit, or covering other charges, we guarantee that your funds are safeguarded.

In the rare event that an issue arises, such as a payment error, or a problem related to the handling of client funds, we take full responsibility for resolving the issue and ensuring that any money owed is returned promptly. We work closely with financial institutions to ensure that all transactions are traceable and secure.

We also offer transparency throughout the payment process. As soon as funds are received, we provide receipts and confirmations, giving you full visibility of all payments made. This helps both tenants and landlords track and verify financial transactions, ensuring peace of mind for all parties involved.

13.2 Landlord Vetting

We have a rigorous vetting process for landlords who wish to register with us. Each landlord must meet our strict legal, financial, and operational criteria before they are allowed to list their properties with us. This process includes verifying the landlord’s registration with the relevant authorities, ensuring they are compliant with local laws, and confirming that they have the financial capability to maintain and manage multiple properties.

We believe that working with vetted and professional landlords helps ensure a higher level of service and provides added security to our tenants. Our vetting process includes ensuring that the landlord is registered with HMRC, has appropriate insurance, and meets safety regulations, such as providing up-to-date gas safety certificates, fire safety measures, and compliance with housing standards.

This vetting process is designed to ensure that landlords maintain high standards of property management and meet all legal requirements. By working only with landlords who have demonstrated responsibility and professionalism, we can ensure that tenants have a positive and secure renting experience.

Viewing Properties and Decision-Making

14.1 Viewing Arrangements

Due to the current occupancy of some properties, viewings may only be available through virtual video tours or during specific times when the property is vacant. This is particularly common when tenants are still living in the property and cannot accommodate physical viewings. In these cases, we offer a comprehensive video tour, providing an in-depth look at the property’s features, layout, and overall condition.

Our video tours are designed to give you a clear and accurate representation of the property. During these tours, we ensure that all relevant aspects, including room sizes, furniture, and property details, are thoroughly covered. Additionally, you’ll have the opportunity to ask questions in real-time, either during the video tour or in follow-up communication, ensuring that all your concerns are addressed before you make any decisions.

While virtual tours can be an excellent way to assess a property, we understand that they may not replace the feeling of physically walking through a space. If you are interested in a property and want further information, we encourage you to request additional photos or details to help you make an informed decision.

14.2 Decision Based on Video Viewing

For properties that are still occupied, we operate on an off-plan basis, meaning that you may need to make your decision based on the video tour provided, as physical access to the property may not be possible until the tenant has vacated. This can sometimes be a challenge, especially if you’re not able to view the property in person before committing.

If you choose to proceed with a property based on the video tour, we offer flexibility to request more information or clarification about the property before finalizing your decision. This may include specific questions about the property’s condition, neighbourhood, or any potential maintenance issues that might arise in the future. We’re here to ensure that you feel confident about your choice, and we’ll do everything we can to provide additional support, whether it’s through more detailed videos, photographs, or written descriptions.

Our goal is to make sure that you’re completely comfortable with your decision, even if a physical viewing is not possible before committing.

Liability and Indemnity

You agree to indemnify and hold harmless our company, employees, agents, and contractors from any and all claims, damages, losses, or expenses, including legal fees, arising from any act, omission, or failure on your part that causes a breach of these Terms. This means that if your actions, or lack of action, result in any legal issues or claims being made against us, you are responsible for covering those costs. This could include situations where you fail to maintain your property in a safe and habitable condition, or if you provide false or misleading information regarding property details, either in the course of the rental process or in your communication with us. For example, if you misrepresent the condition of your property or omit key facts about its compliance with building safety regulations, and as a result, we or third parties incur damages, you will be held accountable for those losses.

This indemnification provision also applies in cases where you fail to comply with relevant laws or regulations that are applicable to the property or the rental agreement. For instance, if the property fails to meet legal health and safety standards, and this leads to damage or injury, you may be required to cover the associated costs, including any legal fees arising from a claim or dispute. This clause serves to protect us from any liabilities that arise directly due to your actions or negligence.

In addition to the above, you acknowledge and agree that we are not liable for any loss or damage that may arise from unforeseen events that are beyond our control. Such events can include, but are not limited to, acts of God (e.g., floods, earthquakes, and hurricanes), fires, civil unrest, terrorism, or the failure of third parties such as contractors, suppliers, or utility companies to meet their obligations. For example, if a natural disaster causes damage to a property, or if a contractor fails to perform necessary repairs, we are not responsible for any resulting losses. We will make every reasonable effort to manage and mitigate risks, including working closely with trusted contractors and ensuring our properties are properly maintained. However, certain external risks, like severe weather or unexpected service disruptions, are simply beyond our control.

We take steps to manage the risks associated with our properties and services, but it is important to understand that some factors—such as changes in the law, shifts in the market, or external events like pandemics or economic crises—may present challenges that we cannot foresee or control. By agreeing to these terms, you acknowledge that you understand the limitations of our liability in such cases and that, while we strive to minimize risks, there are elements that cannot be prevented or managed by our efforts alone.

This clause is designed to ensure that both parties (you and us) share responsibility for managing the risks inherent in property rental and that we are not held financially responsible for factors outside of our control.

Privacy and Data Protection

We take the protection of your personal data very seriously and are committed to ensuring that it is handled in compliance with all relevant data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We understand the importance of your privacy, and this section explains how we collect, use, store, and protect your personal information. Your trust is important to us, and we want to ensure you feel confident that your personal data is being treated securely and responsibly.

Data Collection

We collect personal data when you engage with our services in a variety of ways. This includes when you interact with our website, submit a rental application, sign a tenancy agreement, or communicate with us via email, phone, or in person. The types of personal data we collect include: Personal Information: This includes your name, address, phone number, email address, date of birth, and payment details. These are necessary for us to process your rental application, set up payment systems, and communicate with you regarding your property needs. For example, your email address is used to send property details, updates, and payment receipts, while your phone number allows us to reach you quickly if there are any issues or emergencies. Property Details: If you are a property owner or tenant, we will collect details regarding your property, such as its location, condition, and any relevant legal information (e.g., mortgage, insurance, compliance certificates). This information is used to ensure that the property is suitable for listing, to verify compliance with relevant regulations, and to assist you with any ongoing issues related to the property. For example, we may need to verify that the property meets safety standards or confirm insurance coverage before proceeding with certain rental agreements. Payment Information: We collect payment details for the purpose of processing rent payments, security deposits, or other charges. We store this data securely in accordance with financial regulations to ensure that your transactions are safe and confidential. For example, we may use a secure payment processor to handle transactions for rent payments, ensuring that your payment information is encrypted and protected from unauthorized access.

How We Use Your Data

The primary reason we collect your personal data is to provide you with the services you have requested and to manage your property transactions. We may use your data for the following purposes: To process rental agreements and ensure compliance with the terms of your contract. To handle payments and ensure that rent, deposits, and other fees are processed correctly. To communicate with you about property availability, maintenance, or other issues related to your tenancy. To send you relevant updates, promotions, or information about new properties, but only if you have agreed to receive such communications.

We will never use your personal data for purposes outside of what you have consented to. For instance, we will not sell or rent your information to third parties for marketing purposes, and we will not share your data with others unless required to do so by law, or as necessary to provide you with the services you’ve requested (e.g., sharing information with contractors for maintenance purposes).

Data Storage and Protection

Your personal data is stored securely on our systems, and we take all reasonable steps to protect it from unauthorized access, disclosure, or misuse. We use encryption technology and other security measures to safeguard your information, and we comply with all applicable laws to ensure that your data is stored safely. For example, payment information is securely stored with third-party payment processors who are fully compliant with the highest standards of data security, such as Payment Card Industry Data Security Standards (PCI DSS).

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your tenancy agreement and any follow-up related to property transactions. After that period, we securely delete or anonymize your data in accordance with data protection laws.

Your Rights

Under data protection laws, you have several rights regarding your personal data: Right to Access: You have the right to request a copy of the personal data we hold about you. Right to Rectification: If any of the data we hold is inaccurate or incomplete, you can request that we correct or update it. Right to Erasure: You can request that we delete your personal data, subject to certain legal conditions. Right to Restrict Processing: You have the right to ask us to limit the processing of your personal data in specific circumstances. Right to Data Portability: You can request that we transfer your personal data to another service provider, where applicable.

If you wish to exercise any of these rights or have any questions about how we handle your personal data, please contact us directly. We will respond promptly to your requests in accordance with the relevant data protection laws.

Cookies and Tracking Technologies

In addition to personal data, we may also collect certain information automatically through the use of cookies or similar technologies on our website. These technologies help us enhance your user experience, remember your preferences, and analyze site traffic. If you prefer, you can modify your browser settings to reject cookies, though this may limit some functionalities of our website.