We understand how important it is to secure stable and suitable accommodation. We are open to considering applications from tenants receiving DSS (Housing Benefit or Universal Credit). However, there are a few key points to understand before applying or proceeding with a tenancy.

How It Works

Rent and Move-In Costs

Before your tenancy can begin, all move-in costs—including the security deposit and first month’s rent—must be paid in full by you. Unfortunately, housing support from the council or Universal Credit does not cover these upfront costs.

Ongoing Rent Payments

In most cases, housing benefit or Universal Credit is paid directly to you, not to the landlord. Therefore, you are responsible for ensuring your full rent payment is transferred to us on time each month as outlined in your tenancy agreement.

In some cases, you may request direct payment to the landlord, but this must be arranged by you through your local council or Universal Credit portal. Approval is not guaranteed and can take time.

Conditions for Acceptance

We are happy to consider DSS applicants, but acceptance is not automatic. Each application is assessed individually based on several criteria:

✅Affordability

✅Proof of benefit entitlement

✅References from previous landlords or agents

✅Credit and background checks

✅Guarantor (in some cases)

✅History of timely rent payments

Upfront Rent Significantly Increases Approval Chances

To provide added security for both parties and avoid any delays with benefit processing, we encourage tenants to pay at least 3 months’ rent in advance, where possible.

While we consider all applications, those who can pay 3 to 12 months’ rent upfront are much more likely to be approved. This demonstrates financial stability and reassures the landlord that rent will remain on track regardless of any delays in council payments.

Why Consider Paying Rent Upfront?

✅ Faster Move-In: No delays waiting for benefit payments to begin

✅ Higher Approval Rate: Strong applications with upfront rent are prioritised

✅ Peace of Mind: Less stress if there are benefit delays or issues

✅ Build Trust: Shows commitment and reliability to landlords

Frequently Asked Questions

Can the council pay rent directly to the landlord?

No, in most cases. You’ll need to apply for this through your council or Universal Credit account. Speak to your housing officer or work coach for details.

What if my benefit is delayed or stopped?

You remain responsible for paying rent in full and on time. We strongly recommend having a contingency plan (such as savings or a guarantor) to cover temporary gaps in benefit payments.

Do you accept all DSS tenants?

No. Each application is assessed individually. Providing multiple months’ rent in advance significantly improves your chances of being accepted.

Your Responsibility as a Tenant

Regardless of how you receive your housing support, it is your responsibility to ensure full rent is paid on time each month. Missed payments may affect your tenancy.

Final Notes

We aim to make the application process as clear and transparent as possible. We encourage open communication and are happy to discuss your circumstances before you apply.

If you are able to arrange upfront rent (3+ months), we strongly encourage you to do so. It gives you a stronger position as an applicant and supports a smoother, faster move-in process.

Please don’t hesitate to contact us with any questions or concerns—we’re here to help.